Privacy Policy

Effective date: 15 May 2023

Last updated: 14 April 2025

The company Nerve Management Co., Ltd., which operates under the brand name PYONG Rehabilitation including PYONG Rehabilitation Center, PYONG Rehabilitation Center and other branches in the future, places the greatest importance on protecting your personal data. This privacy policy has been prepared to explain how we collect, use, disclose and protect your information when you visit the website, contact us, or use our services both online and offline

1. Information we collect

We may collect your personal data through the following channels:

a. Information you give us directly

• Full name
• Email address
• Telephone number
• LINE ID or other contact channels
• Date of birth (if entered on a form)
• Symptoms or health concerns (for example, while filling in an appointment or enquiry form)
• Documents you upload (for example, medical test results, health reports and so on)

b. Information collected automatically

• IP address
• Browser type and version
• Device type
• Pages you visit
• Length of visit
• Source of access to the website

This information may be collected through cookies, Google Analytics or other similar tools

2. Purpose of using the information

Your information will be used to:

• Respond to questions or appointment requests
• Give medical advice or services that suit you
• Improve the performance and the experience of using the website
• Contact you (for example, appointment confirmation, reminders, or marketing information where you have given consent)
• Internal training and quality control (without identifying you)
• Comply with legal requirements or relevant medical standards

3. Disclosure of your information

We will never sell your personal data under any circumstances

However, we may disclose your information to:

• Doctors or medical staff within the clinic, in order to provide medical services
• Authorised external service providers, such as data analytics systems, appointment systems or messaging systems
• Government agencies or authorities empowered by law, where necessary

All service providers and third parties must comply with personal data protection law and are bound by a data processing agreement

4. Data retention period

We will retain your personal data only for as long as necessary to:

• Fulfil the purposes set out in this policy
• Comply with legal requirements or medical record retention standards
• Provide continuous care where you are an existing patient

5. Your rights under the law

Under the Personal Data Protection Act B.E. 2562 (PDPA), you have the right to:

• Request access to your personal data
• Request correction of information that is inaccurate or incomplete
• Request deletion of your information (unless we have a legal duty to retain it)
• Withdraw consent for the use of information for purposes you previously agreed to

(We may need to ask for identity documents in order to act on the request)

6. Cookies and website analytics

Our website uses cookies to:

• Improve performance and ease of use
• Analyse user behaviour through tools such as Google Analytics

By using this website you are deemed to consent to the use of cookies. You can change or delete cookie settings from your browser. For further information, please see the Cookie Policy if available

7. Data security

We apply appropriate technical and organisational measures to protect your personal data from unauthorised access, leakage, loss or unlawful alteration

8. Links to external websites

Our website may contain links to third-party websites (for example, external appointment systems or medical partners), and we are not responsible for the content or the privacy policy of those websites. Please read the policy of that website before giving any information

9. Changes to this privacy policy

We may update this privacy policy from time to time to keep it in line with the law or with changes to our services. Changes will be announced on this page together with the effective date. You should review this policy periodically to stay informed

10. Contact channels

If you have questions or concerns about this privacy policy, please contact:

• PYONG Rehabilitation operated by Nerve Management Co., Ltd.
• Telephone: (+66) 88 589 0896

Corporate information

• Nerve Management Co., Ltd.
• Company registration number: 0135566014797
• Registered office address: 72/52 Moo 3, Bueng Yi Tho Sub-district, Thanyaburi District, Pathum Thani 12130